Question 1

What is SeedanceE2?

Accepted Answer

SeedanceE2 is an all-in-one AI video workspace that brings multiple video models into one credit-based product experience for text-to-video and image-to-video creation.

Question 2

Is SeedanceE2 an official Seedance product?

Accepted Answer

No. SeedanceE2 is an independent platform and is not affiliated with or officially operated by Seedance, ByteDance, OpenAI, Google, Kling, Wan, xAI, or any upstream model provider.

Question 3

Which AI video models do you support?

Accepted Answer

The workspace can surface Seedance 2.0, Seedance Fast, Wan 2.6, Wan 2.7, Kling 2.6, Kling 3.0, Veo 3.1, Sora 2, and other supported models as they become available.

Question 4

How do credits work across different models?

Accepted Answer

Credits are the shared unit for video generation. The workspace estimates cost from the selected model, quality, duration, generation type, and number of videos before submission.

Question 5

Why do different models cost different credits?

Accepted Answer

Different upstream models have different runtime costs, quality targets, duration modes, and resolution modes. Premium cinematic models consume more credits than fast draft models.

Question 6

Do failed generations consume credits?

Accepted Answer

If a failed job deducted credits and is eligible for refund, the failed state will show the refund. If no credits were charged, the UI will say so instead of guessing.

Question 7

Can I use generated videos commercially?

Accepted Answer

Commercial use depends on your plan, source materials, and whether your prompt and uploaded references respect third-party rights. Make sure you have permission to use any uploaded assets.

Question 8

Can I generate videos from text and images?

Accepted Answer

Yes. Use text-to-video for prompt-first scenes and image-to-video when a product image, portrait, poster, or reference frame should guide the motion.

Question 9

Which model should I use for cinematic videos?

Accepted Answer

Use Seedance Pro, Kling 3.0 Pro, or higher Veo 3.1 modes when quality and cinematic motion matter more than speed or low credit cost.

Question 10

Which model is best for fast or low-cost generation?

Accepted Answer

Seedance Fast, Wan standard modes, and other low-cost options are better for drafts, quick tests, and everyday generation where speed matters.

Question 11

What content is not allowed?

Accepted Answer

Do not submit adult, illegal, hateful, copyrighted, or sensitive political or military content. Uploads and prompts that break these rules can be blocked before generation or rejected during processing.

Question 12

What happens if my generation fails?

Accepted Answer

If the model fails after credits were deducted and the job is eligible for refund, the failed state will show that the credits were refunded. If no credits were charged, the UI will say so. If refund status cannot be confirmed yet, the UI will not promise a refund.

Question 13

Can I try SeedanceE2 before paying?

Accepted Answer

New users can start in the workspace and review the estimated credits before submitting a generation.

Question 14

How can I know the credit cost before generating?

Accepted Answer

The workspace estimates credits from the selected model, quality, duration, aspect ratio, and number of videos. Review that estimate before clicking Generate Video.

Question 15

Where can I find my generated videos?

Accepted Answer

Completed generations are saved to My Library for signed-in users. You can revisit, preview, and download previous videos from your account library.

Question 16

What makes a good prompt?

Accepted Answer

Describe the subject, action, scene, camera movement, lighting, and style. Add what should stay unchanged when identity, framing, or objects need to remain consistent.

Question 17

How do I get help with billing or failed jobs?

Accepted Answer

For billing questions, failed jobs, or account issues, contact support@seedancee2.ai with your account email and any relevant job details so the team can review the case.

SeedanceE2 AI Video Generator for Text and Image Prompts